Privacy policy

Privacy and Cookies Policy

Voure (we or us or our) is committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users (you) very seriously and take great care to protect your personal information.

Please read the following policy carefully to understand what personal information we may collect from you, how we may use it, and your rights in respect of our use. By using this website and registering on or purchasing from it, you accept the terms of this Privacy Policy.

Our privacy policy has been updated on May 23, 2018, according to the EU General Data Protection Regulation (GDPR).

Information We May Collect From You

The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use collected data to evaluate, develop, and improve our services, products, and systems for our customers. We keep your personal information for as long as needed or permitted according to the purpose for which it was obtained.

This collection of data includes analyses to make our services more user-friendly, such as customization of the user interface to facilitate the flow of information. We also use data to continuously improve the logistic flow of goods, calculate purchases, stocks and deliveries, plan our growth, improve our product range, and streamline sustainability efforts.

Personal Information We May Collect

We may collect and process the following personal information:

  • Information you provide by completing forms on the website (e.g. name, address, email address, date of birth, telephone number).

  • Details of purchases and other transactions carried out through our site and the fulfillment of your orders.

  • Information provided when entering competitions or promotions sponsored by us.

  • Records of correspondence if you contact us by telephone, email, or in writing.

  • Responses to surveys used for research purposes.

  • Details of your visits to our site and the resources you access.

  • Technical information such as IP address, operating system, browser type, domain name, visit duration, and pages visited.

Special Note About Children Under the Age of 16

We do not knowingly permit children in the EEA under the age of 16 to register for any content, product, or service. We do not knowingly collect, use, or disclose personal information about users under the age of 16, except as permitted by law.

Parents and guardians are encouraged to actively protect children’s privacy online. No information should be submitted or posted to any Voure website by visitors under 16 years of age without parental or guardian consent. Parents or guardians may request access to, deletion of, or restriction on further use of their child’s information at any time.

How We Will Use Your Information

We may use information held about you to:

  • Create a membership profile for personalized services.

  • Ensure content is presented effectively for your device.

  • Send newsletters or marketing communications where consent has been given.

  • Fulfill contractual obligations.

  • Enable participation in interactive features.

  • Notify you of service changes.

  • Contact you regarding incomplete or pending orders.

  • Manage gift lists created by you.

IP Addresses and Cookies

We collect statistical data regarding browsing behavior through cookies and IP addresses. Cookies help us:

  • Estimate audience size and usage patterns.

  • Recognize returning visitors.

  • Store preferences for site customization.

  • Speed up searches.

Third-party cookies may also be used by platforms such as Google, Facebook, Twitter, and Pinterest for analytics, advertising, and cross-domain tracking. Data may be stored on servers located worldwide.

Blocking cookies may reduce website performance and usability.

Where We Will Hold Your Information

Your information is stored within the European Economic Area (EEA) and may also be transferred to and processed in non-EEA countries in accordance with applicable laws. Data may be stored on servers operated by our service providers, including One.com and Shopify.

By submitting your personal information, you consent to this transfer, storage, and processing.

Contacting You

We may contact you via email or SMS with information about goods and services if you have consented to receive such communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails.

Financial Information

We use your financial information solely for payment authorization and billing purposes. All payment data is encrypted and securely processed by authorized third parties. We do not share financial data for any other purpose without your consent.

Disclosure of Your Information

We may disclose your information to:

  • Members of our corporate group.

  • Buyers or sellers in the event of a business sale or acquisition.

  • Authorities when required by law.

  • Service providers assisting with marketing, analytics, logistics, or customer support.

In all cases, reasonable steps are taken to ensure your data is protected and processed lawfully.

Guest Checkout

This Privacy Policy also applies to purchases made via guest checkout, to the extent applicable.

Your Rights

You have the right to access, correct, delete, or request portability of your personal data. Requests will be fulfilled within one month, subject to identity verification.

Exceptions may apply for legal, accounting, fraud prevention, or ongoing service matters.

Security

We take all reasonable steps to protect your data. While internet transmissions cannot be guaranteed 100% secure, we implement strict safeguards to prevent unauthorized access once data is received.

Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

Changes to This Policy

Any changes to this Privacy and Cookies Policy will be posted on this page. Continued use of the website constitutes acceptance of such changes.

Contacting Us

Questions or requests regarding this Privacy Policy should be sent via the contact form on this website.