How can we help?
Feel free to browse all of our questions and answers, if you can't find what you're looking for contact us at helpvoure@proton.me. Our customer support team is happy to help!
✨ OUR JEWELRY
What material is your jewelry made of?
All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).
This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!
Is your jewelry hypoallergenic?
All pieces are made from the highest quality stainless steel. Our materials are considered safe to use for anyone with allergies or sensitive skin.
How is your jewelry 100% waterproof?
This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).
This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!
How do I take care of my jewelry?
Cleaning Tips:
- Use only water and a mild soap to wash your jewelry.
- Use a soft cloth to help clean it (no abrasive cleaning tools).
- Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.
Storage Tips:
- Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
- It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
- Any pouch or jewelry box with a soft texture inside is optimal.
- Make sure your jewelry is dry before storing it.
How is your jewelry packaged?
Every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers.
In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.
📦 ORDER & SHIPPING
How much does shipping cost?
$0! All orders come with free worldwide shipping and tracking.
Will I be charged customs duties and taxes?
Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.
Where do you ship to?
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.
My order is delayed, when will I receive it?
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.
If your order is considered late: Please kindly consider potential shipping delays. Atolea cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 30 days please contact us at helpvoure@proton.me and we will do our best to assist you in any way we can.
📆 RETURNS & EXCHANGES
How do I start a return?
If you are eligible after reviewing our return and exchange policy, please reach out to us at helpvoure@proton.me with the information below and we will assist you through the necessary steps.
- Order Number
- Item(s) requesting to be returned or exchanged
How much is the return shipping fee?
Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.

